ATRICIOUS SERVICE FROM VODACOM

Waiting a week for fibre to be connected. Original fault reported on 25-10-12, SR*** Called vodacon support centre numerous times thereafter. Call center agents are least helpful and not very knowledgeable even when the complaint is escalated. Learned on 25-10-20 that my router is not configured. On 25-10-20 i was also informed that a ticket fron 25-10-14 was still open. Despite my numerous calls and me venting my frustration at the absolute atrocious service I received, nothing was done to remedy this. It seems that vodacom customer care and after sales service needs to be definitely reviewed with a view to adding more knowledgeable and competent agents.