ML
MC L

1 reviews | Active since Nov 2016

18 Nov 2016, 15:11

@@%%&& customer service

<p>Since 5 November 2016 my phone has been de-registered on the network.</p> <p>More than 30 calls later, visits to the Kolonade and Brooklyn shops where I waited more than 3 hours in a que, promises from 082111 to contact or phone me back, no reply, no solution nothing!!! I spoke to Refilwe Makokwe, Lebo Mokwena, and Bheki Ndlovu promised to phone back, Faiek Mohamed's fruitless e-mail. People at the call centre did not even bother to lock a fault / event / reference</p> <p>reference 1- ********** 5518, ********** 06, ********** 54. And the call centre under estimate your intelligence. Faiek even indicated that the two ref numbers starting with 44 is ****. The one shop even **** and said that my phone must be sent in for repairs and that it will take 4 months. Do they think that we are stupid? And at a stage of every call then the person on the other side claims that they do not understand. I can already recite your opening question.</p> <p> </p> <p>Vodacom. This is a promise... I will go to your Menlyn shop and put up posters all over your shop and I will picket in front of your doors and will do everything in my power to raise my voice and the voice of all your disgruntled customers. You are *****, cheats and ***********.</p> <p> </p> <p>After yesterday 2016/11/17 call that lasted almost 2hours (with 4 drops inbetween) I was told to leave my phone of for 24 hours. @@$$&& still not working</p> <p> </p> <p>This service does not even deserve a rating because there is none</p> <p> </p> <p>This after I have been loyal for more than 15 years. </p>

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Replies (1)
Vodacom
Vodacom's reply18 Nov 2016, 15:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team