1 reviews | Active since Nov 2016
@@%%&& customer service
<p>Since 5 November 2016 my phone has been de-registered on the network.</p> <p>More than 30 calls later, visits to the Kolonade and Brooklyn shops where I waited more than 3 hours in a que, promises from 082111 to contact or phone me back, no reply, no solution nothing!!! I spoke to Refilwe Makokwe, Lebo Mokwena, and Bheki Ndlovu promised to phone back, Faiek Mohamed's fruitless e-mail. People at the call centre did not even bother to lock a fault / event / reference</p> <p>reference 1- ********** 5518, ********** 06, ********** 54. And the call centre under estimate your intelligence. Faiek even indicated that the two ref numbers starting with 44 is ****. The one shop even **** and said that my phone must be sent in for repairs and that it will take 4 months. Do they think that we are stupid? And at a stage of every call then the person on the other side claims that they do not understand. I can already recite your opening question.</p> <p> </p> <p>Vodacom. This is a promise... I will go to your Menlyn shop and put up posters all over your shop and I will picket in front of your doors and will do everything in my power to raise my voice and the voice of all your disgruntled customers. You are *****, cheats and ***********.</p> <p> </p> <p>After yesterday 2016/11/17 call that lasted almost 2hours (with 4 drops inbetween) I was told to leave my phone of for 24 hours. @@$$&& still not working</p> <p> </p> <p>This service does not even deserve a rating because there is none</p> <p> </p> <p>This after I have been loyal for more than 15 years. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
