At wits end...

At the end of May my aunt had of 71 had taken up a Fibre contract through Vodacom. We had explained that we had to cancel the current provider first and then as of 1 July be on Vodacom Fibre. Vuma came and installed the fibre and Vodacom would then come and install the router. On the 9th they came to install the router. The gentleman by the name of Jonathan came and said that he couldn't install it and that Vuma would have to come out. He informed us that he had logged a call and they would be in contact. The next day I called and they said nothing was logged but that he would log it now. His name was Neil and gave me a reference. We then phoned numerous times and each time they would say it has been escalated and they will be in contact. On the 18th we phoned in again and spoke to a manager by the name of Brenton. They then did a video call and said the portal has to be opened from the system developers side... Nothing happened. We have been phoning everyday. Then we spoke to another manager Faizel on the 22nd and he said he has been in contact with the project manager and we received a call from Anthony who then came the next day. He said that everything seems fine it must be a fault from Vuma's side. He said a Zoe will be in contact with us. This was on the 23rd. We have not had a single phone call and we have been calling Anthony everyday since then. We are at our wits ends and don't know what else to do except cancel... It's shocking that it has not as yet been resolved or no feedback. Filled with empty promises...