At wits end

<p>Vodacom had a technical problem at the beginning of the month whereby some accounts were incorrectly frozen for being outside terms. Now it has taken over a week to try and establish the problem and get service restored. I have a numbmer of data sims across different locations and it affects customer ability to use our product. A string of people at Vodacom who can';t solve the issue, they simply send you to a custmer service survey and end the call. No managers are available in the call centre and the operators have a lmijted number fo answers they try and palm off on you. This is costing me and my business time and money for something that is THEIR fault. </p> <p>It appears Vodacom is now just a massive call centre front with no repsonsibililty or accountability to its customers any more. </p>