1 reviews | Active since Oct 2017
At Vodacom you're responsible to check your data constantly.
I bought R50 airtime this morning and purchased that R12 NXT LVL bundle for emergency purposes. After an hour browsing my internet connection stopped cause I ran out of data and my Airtime was also finished. I call the customer service and the woman said at Vodacom they don't notify you when your data is up and its customer's responsibility to check. I just ported a Month ago and now I regret it. I've never had this with Telkom. They always notified me so I'd buy another data before I go out of bundle rates. I am really not impressed. The advisor's attitude stinks AF. She was like "At Vodacom we don't provide notification texts you will need to check your data constantly". This is really not what I expected at all. I mean like using common sense why would I just chose to watch a lecture online for R2 per 1mb? This is so stupid. A total *******.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
