LR
Lesley R
1 reviews | Active since Mar 2021
06 Apr 2021, 15:48
@Vodacom, useless is an understatement
SR*** SR210329- 392901 Most useless bunch of idiots ever.... When following up with a consultant who was rude and cut the phone in my ear now. There is nothing they can do I must just wait another month for my fibre and get declined for interim LTE which they offered me.... like really.... am sitting with no data since the 31st of March. What does one have to do to get assistance in this regard? Or should I go to the telecommunications Ombudsman??? Surely I would get compensated for your pathetic service and for wasting my time..... I ****en regret selecting vodacom as my service provider
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Lesley R's updateReviewer Update
06 Apr 2021, 17:16@VodacomSA
Just got off the phone with another consultant who advised me that our initial order with a service provider who doesn’t operate in our area is still open. The Application which was supposed to be transferred to Vumatel was cancelled and my interim LTE is cancelled as well. You guys are clearly *********** at even doing your jobs at offering a service. I just feel that since vodacom failed to deliver a service to me. I feel that it is best that we part ways with one another. Please cancel request SR*** and we can call it even. I will go to another service provider who can actually deliver the service.
Should you wish to have someone contact me on *** to tell me my fibre will be installed tomorrow please do call if not, don’t bother calling at all
Just got off the phone with another consultant who advised me that our initial order with a service provider who doesn’t operate in our area is still open. The Application which was supposed to be transferred to Vumatel was cancelled and my interim LTE is cancelled as well. You guys are clearly *********** at even doing your jobs at offering a service. I just feel that since vodacom failed to deliver a service to me. I feel that it is best that we part ways with one another. Please cancel request SR*** and we can call it even. I will go to another service provider who can actually deliver the service.
Should you wish to have someone contact me on *** to tell me my fibre will be installed tomorrow please do call if not, don’t bother calling at all
LR
Lesley R's update06 Apr 2021, 17:16
Reviewer Update
@VodacomSA
Just got off the phone with another consultant who advised me that our initial order with a service provider who doesn’t operate in our area is still open. The Application which was supposed to be transferred to Vumatel was cancelled and my interim LTE is cancelled as well. You guys are clearly *********** at even doing your jobs at offering a service. I just feel that since vodacom failed to deliver a service to me. I feel that it is best that we part ways with one another. Please cancel request SR*** and we can call it even. I will go to another service provider who can actually deliver the service.
Should you wish to have someone contact me on *** to tell me my fibre will be installed tomorrow please do call if not, don’t bother calling at all
Just got off the phone with another consultant who advised me that our initial order with a service provider who doesn’t operate in our area is still open. The Application which was supposed to be transferred to Vumatel was cancelled and my interim LTE is cancelled as well. You guys are clearly *********** at even doing your jobs at offering a service. I just feel that since vodacom failed to deliver a service to me. I feel that it is best that we part ways with one another. Please cancel request SR*** and we can call it even. I will go to another service provider who can actually deliver the service.
Should you wish to have someone contact me on *** to tell me my fibre will be installed tomorrow please do call if not, don’t bother calling at all
Vodacom's replyOfficial
07 Apr 2021, 07:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2021, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,