***** at Vodacom regardless of reporting the matter

I am extremely disappointed and frustrated with how Vodacom has handled my dispute. There is a Vodacom account under my name with a balance of approximately R55,000 that I did not open or authorize. This matter has severely affected my credit score and is now affecting my ability to buy a home. I have done everything Vodacom asked me to do. I visited the Century City branch and was advised to send emails regarding the dispute. I have also spoken to call centre agents numerous times, but the matter still remains unresolved. To support my dispute, I emailed all the required documents, including: Copies of my ID My signatures for verification A police affidavit confirming that I did not open the account My dispute reference number is: EC-21S8-1Q6B1W. Despite providing all of this information, to ******** ; the account still reflects on my credit profile and I continue receiving calls instead of proper assistance and feedback. I also want Vodacom to provide full details regarding this account: Who opened the account Which branch or platform was used What devices or items were taken Whether the items were collected or delivered The delivery address used The person who collected or signed for the items As the account is under my name, I believe I have the right to know how this account was approved and who benefited from it. What makes this even more upsetting is that there are currently properties I am interested in buying in , and , but I am unable to move forward because my credit profile is being negatively affected by an account I did not open. I was also heavily inconvenienced financially because I had to close my bank account due to this matter, which resulted in additional financial implications and stress. I feel extremely stressed and helpless because this issue is delaying important life decisions and no urgency is being shown in resolving it. I am asking Vodacom to urgently investigate this matter properly and either provide proof that I personally opened the account or remove this *****ulent listing from my name and credit profile immediately. Zomzi Mtotoba from Vodacom ***** department assured me on 2025 October 17 at 10:36 that the documents they requested from me would solve the matter, but this was not solved.