***** at Vodacom online department

Vodacom is not taking my problem serious. After my review on this platform I was called by someone who said he will assist me however until this day I have not been contacted. No one updated me on the development of my query, I am just being sent from pillar to post. No one wants to take responsibility and I have not been paid my money that was deducted *****ulently so by their ****** of agents. I didn't take any Samsung phone but money was debited from my bank account. How did they access my banking details without my permission?. It's almost 3months now , my complain has not been attended to. How is this a best company when you are being sent from pillar to post and no one updates you wether your matter is attended to. Their department numbers are useless. I just want my money back, and the ***** who stole my money be locked!