IF
Izelda F

1 reviews | Active since Jan 2021

21 Jan 2021, 09:04

@vodacom network problems

Does not actually deserve one star. My company has a business contract with Vodacom and as I am currently working from home, the data usage allocated to me is over 11Gigs, which is ample enough data. I am using my phone as a hotspot to connect to our business systems in order to conduct day to day business. I am experiencing network problems with Vodacom from December. Yes , thank goodness I was on leave for most of this time, but since I have start working again in January, the same problem pursued. I did report this matter, yes, I got feedback that they are 'working' on the towers and after two weeks still 'working' on the towers to resolve the problem, but to this day, no joy at all. I cannot do my work which are detriment to my performance.

0
Replies (2)
Vodacom
Vodacom's reply21 Jan 2021, 11:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply21 Jan 2021, 13:59
Official
Dear Izelda
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have sent your query to the Network Department for further assistance.
Your reference number is A2-OHD5-TAU1TE Regards Consumer Website Team

Best regards,