***** at Vodacom

I ordered a phone online and it was approved they called me to confirm my order which cost R299, they told me they will debit on a pro-rata as my debit will run on the 25th, i agreed then they told me i should go to the app and approve the debit order mandate. When i logged into the app they now want to debit 1200 on a monthly basis which is something we did not agree on.

No. 2 when they delivered the phone, sim card was not delivered but 4 hours later i then received the sms stating that i received the sim card of which they didn't send.

People who work at Vodacom are busy with ***** i urge you guys to look at this matter, i made a call i was then told they will deliver a new sim card and i have to do a sim swap, my question is how do i do a sim swap with something i never used?