At this point, Vodacom is abusing me

At this point I no longer know what you want from me. On the 1st of March I wrote you a review here on HelloPeter requesting you to listen to a conversation I had with your agent on the 24th of February who promised that you will be cancelling my account. To my surprise, on the 1st of March when I check if you cancelled the contract, you have loaded data for the new month. On the 10th of March you tried to debit my account. Today, the 13th of March, I received an email that I want convert my number to pre-paid. Who gave you that instruction? I do not need that number. And the outstanding fee you are looking for, trust and believe you won't get it from me because I asked for alternative payment methods and my request fell on deaf ears until I was promised that my account will be cancelled. I will reiterate, I request a copy of the conversation I had with your agent on the 24th of February. You say that calls are recorded so I request a copy of that call.