JA
Jacintha A
1 reviews | Active since Oct 2025
06 Jan 2026, 12:58
At this point I'm so over Vodacom
This is becoming really annoying and pathetic. Why is no one getting back to me with regards to almost a year (Feb 2025) issue. I want a refund of my cash for the last year and do not give me data.
No one seems to be able to help - maybe the public will be able to give me some advice as to what sets I can take to get my money out of Vodacom. They have collected devices which was untouched or open since Feb 2025, I have tried to cancel subscriptions/contracts that have been more than 2 years.
I am at my Witts ends with Vodacom.
Please someone HELP.... Vodacom is deducting money that doesn't belong to them
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Replies (2)JA
Jacintha A's updateReviewer Update
06 Jan 2026, 13:11ADDING TO MY ABOVE REVIEW-
I wonder if the big bosses who sit at Vodacom head offices actually know how *********** their call center staff are and the lack of customer services that is provided to their customers.
You really need to look at up skilling your staff - you are losing long standing customers.
I'm soon to be one, which is disappointing as I've been with Vodacom for +- 20years.
I wonder if the big bosses who sit at Vodacom head offices actually know how *********** their call center staff are and the lack of customer services that is provided to their customers.
You really need to look at up skilling your staff - you are losing long standing customers.
I'm soon to be one, which is disappointing as I've been with Vodacom for +- 20years.
JA
Jacintha A's update06 Jan 2026, 13:11
Reviewer Update
ADDING TO MY ABOVE REVIEW-
I wonder if the big bosses who sit at Vodacom head offices actually know how *********** their call center staff are and the lack of customer services that is provided to their customers.
You really need to look at up skilling your staff - you are losing long standing customers.
I'm soon to be one, which is disappointing as I've been with Vodacom for +- 20years.
I wonder if the big bosses who sit at Vodacom head offices actually know how *********** their call center staff are and the lack of customer services that is provided to their customers.
You really need to look at up skilling your staff - you are losing long standing customers.
I'm soon to be one, which is disappointing as I've been with Vodacom for +- 20years.
Vodacom's replyOfficial
06 Jan 2026, 13:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2026, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team