***** at the highest level!!!!

I wish there was someone that actually investigated why close to 100 000 people has given vodacom a 1 star review on this platform and why such a huge company has a trust rating of less than 3. How can one call to cancel a contract on the day that you are eligible to do so and be told oh no you can't because you chose to upgrade the day before yet nobody can provide proof of consent for the upgrade and even when the call for the cancelation happened within the supposed 5 day cooling of period nobody took that into account either and just refused to cancel the contract and no after a few days the ticket has resolved as if something was done to address the matter. It's as if everyone has been given the mandate that no customer has the right to cancel and the agent must do whatever he can to retain the customer even if it is *******. No wonder Vodacom was laid up that meat R1million fine for not handling cancelations appropriately!!!!!