At my wit's end with Vodacom

I was contacted by an online agent of Vodacom, Prevashin, regarding upgrading my contract My reponse was that if you can give me what I have now and a new phone for a similar price, then I would consider it - in short, I wanted 1 gig of date and R150 airtime a month He said that he could do a lot better than that and said that he could give me 2.4 gigs of data, 100 minutes of airtime and a Samsung A25 for R 299 pm I kept asking him to repeat this and reiterated was he sure about it and he kept confirming it So when I eventually got an invoice for this contract I saw I was only getting 650mb day and 650 night and 50mins of airtime - a contract that Vodacom have recently advertised for R269pm

I have made countless call to try and get this resolved, and Prevashin has even called me himself - my response to him was ask your supervisor to listen to the call and then contact me to make good on your offer So we are now in my May, every 2nd week I phone Vodacom again, get tossed around from pillar to post, repeat my security information 7 times, repeat dropped calls and still have not managed to speak to a supervisor