At my wits end Vodacom is terrible

I am not getting my data allocation on ********** 809 every month I need to call for it

Also on the matter Ref: 1- ********** ********** i need the call recordings of my upgrade where the consultant advice me the amount will only go up in January 2019 , i subsequently missed my debit order in December as i was short as the amount increased without my knowledge , i paid it regardless via eft. vodacom proceeded to debit me again on the 27/12/2018 with the amount of R100.88 after i paid the exact amount the agent advised me to , I paid R1060.28, i am in process of applying for a home loan and vodacoms negligence is now affecting my ITC , i will be seeking legal advice on this matter as vodacoms negligence could cost me the opportunity to buy propery contravening the constitution, of every south African citizen should have the rite to own property