At my wit's end - so unhelpful

I don't know who to contact anymore. This is absolutely ridiculous!!! I placed an order for an LTE contract on 29 November 2024 (a Black Friday special). It was scheduled to be delivered to my home address as I would be working from home the Monday. On Monday, it showed that it was still in transit and I called RAM who said that it would probably only be out for delivery on the Wednesday. I went onto their system and changed the delivery address to my work address. This resulted in a note stating that Vodacom would have to approve the change and it would take an additional 3-5 working days for delivery. I contacted RAM to ask whether I could cancel the change and leave it as originally. They said that only Vodacom could cancel the change. I contacted Vodacom after sales services and was advised that the request was with their back office and I would just have to wait, but it would likely be approved by the Wednesday as it takes 24-48 hours. On the Wednesday, it showed as returned to Vodacom. I contacted Vodacom after sales services again and the consultant told me it was probably in a local Vodacom warehouse and I should just wait a few days. I contacted Vodacom after sales services again today and the consultant called the courier company. She said that she would call me back once they had answered. She called back, but the call failed. After a while, I called again and asked the person if there was perhaps a note on my query as I had called earlier but it seemed that when the consultant returned my call it failed. The call just went dead. I tried to call back again, but apparently I called too many times so my number has been blocked. The consultant then called me back and advised that once the package physically reaches Vodacom, my order will be cancelled and I'll have to place a new order. The new order will not be at the Black Friday price. There is nobody that this can be escalated to. Had I called when the package was still with the courier, they might have been able to still deliver it (I DID CALL AND WAS TOLD TO WAIT!!!!). Oh, they can't unblock my number so if I do place another order and need to call Vodacom after sales, I "should use someone else's phone". I am absolutely irate. This is beyond appalling customer service.

On a different occasion, I ended up paying more per month because of a Vodacom representative's mess and they are telling me that this will be the case this time again. I am angry and disgusted.