At my wits end.

I am at my wits end with vodacom fibre. After several phone calls trying to resolve a billing issue that is most probably going to affect my credit score, I am getting no answers from them. So how is one supposed to rectify a problem if there is no communication from Vodacom fibre. How can you run a company where your customer cannot speak to consultants face to face? Every time I phone, a complaint is logged by the consultant that cannot help me but promises me that the floor supervisor will be phoning me , but nothing happens. One month later I am still trying to resolve my issue. I am definitely escalating this to ICASA.