At it again

Last year when I settled the devices on my contracts I also cancelled the one contract due for upgrade two months from than a data one, Vodacom took the money and caused problems with what my monthly bill was, now I find out that the number was never cancelled and since August I've been paying monthly and I don't even put that sim on, they told me that it would take 3 to 5 days to resolve and they would credit me but more than 2 weeks I'm waiting for an answer or phone call or some type of communication.

I won't phone cause they don't know what's going on and you ask to speak to a supervisor they transfer you to another agent.

Again self proclaimed SA's no 1 network, well done.