RS
Riaan S

1 reviews | Active since Mar 2009

08 Feb 2021, 11:35

#@#@##@ usless vodacom Im sick and tired

Here we go again everytime I contact vodacom to either upgrade or apply for a new line my order goes for a ball of s*&^ On saterday I app**** for a vodacom fibre line within minutes it was aproved as per SO*** so everyuthing confirmed approved and waiting for installation date with multipal emails and sms's to proof approval I phone vodacom fibre monday mornuing to ask them to add the intrem lte package that they offer for free to help clients while they wait for the installation the lady is very helpfull and tyells me its added will take upto 7 days witch acourding to me is a little long but atleast its gonna help abit while I wait for the fibre installation to happen next moment I have to send bank statements and everything els again ( weird but ok ) so I send it . 10 min later i get a sms stating my lte deal is n ot approved due to ITC or Affordability problems so please tell me how do they aprove me for my vodacom fibre but I get declined for the intrem help!!!! please enlighten me why do I have to get approved for the intrem package ? Then why does it take upto 8 weeks to do a Fibre installation at a fibre reddy complex ? Please vodacom I have never had one pleasurable experience with vodacom for over 6 years now each and everytime somebody messes the experience up everytime something starts good somebody in your company shows me how incompentant your company can be !!!!!!! Im at wittsend with vodacom Im tired of struggling and complaining Im tired of having to fight with you . im tired of having to show you everytime that you are incompitent If I have so many issues I can not imagine that Im the only one every time other people must have the same struggles because every upgrader every new line every time i deal with vodacom i have issues

0
Replies (3)
Vodacom
Vodacom's reply08 Feb 2021, 12:02
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RS
Riaan S's update10 Feb 2021, 07:07
Reviewer Update
Ok lets start by just putting the blame squarly where it belongs Vodacom Customer service and sales are utterly disgrasefully incompitent and useless and basically none existant . so as you can see in my previouse messege my disgracefull sales and customer service started on Saterday 06 Feb its now the 10 Feb so 96 hours later and I have not had one phone call or one email from Vodacom to resolve this issue After I have called vodacom numorous times ( atleast 10 phone calls ) being send from pillar to post blame shifting and who nknows what else , multipale emails send atleast 5 if not more . and not to my surprice Vodacom F%$#$# it up completely . so yesterday RAM sends a messege that my vodacom parcel will be delivered I put a days leave in and sit at home the whole day to wait for RAM who only arrives at 17H30 after being promised by them that it will be before 12 then before 3 then before 5 but eventualy I receive it so whole days leave sitting at home for nothing . so opening my parcel I see what I thought Im going to see no LTE ****le as promised by our dearly departed vodacom customer service reprisentatives . so 5 calls later yet again being send from pillar to post being told theres no supivisors on duty being send to a self help service phone being slammed down in my ear I learn that vodacom messed up and your consultants own words some incompitent person didnt do there job right . so now I have to take another days leave for when this will get delivered and then another days leave for when this will get installed . Vodacom you are dropping the ball Im at the point where I want to tell you to cancel everything I have with vodacom that will be 2 laptop data contracts and a cellphone contract and my new fibre contract MTN is phoning me every second week to over me contracts cell c phones me atleast twice a month with offers telkom phones me every 3de day with offers why the hell should I settle for you useless no care attitude and empty promises I have been a customer of vodacom for atleast 10 years and everytime I upgrade or deal with you you mess everything p and Im not making it worse than it sounds go look at all my complaints its every damn time . its not a pleasure to deal with you its not fun being a vodacom customer your shake off rewards program is a utter sham Im still waiting for almost 200 vodabucks I know of Im still waiting for rewards I have one Im still waiting for replays regarding complaints regarding that Im still waiting for you to sort out my Fibre but im getting the deaf ear I must adhere to the contract I have signed with vodacom but vodacom is not delivering the customer sirves the promise in there contracts so according to me this is brich of contract and I can cancel everything with immediate effect I have taken my complaints to our family advocate and he told me I have a case and my chances of winning is very good because vodacom is costing me money due to there poor customer service I wanty this matter resolved before the end of business today or Im taking all my complaints to the consumer umbudsman and to socail media and to the newspapers somewhere somebody will listen to me eventually and run my storie
RS
Riaan S's update16 Feb 2021, 14:36
Reviewer Update
I'm still not happy that's matter is not resolved I'm still a unhappy client I have voiced that to you more than once already.. The fact that the line is getting installed and the line is working now does not change my financial implications due to Vodacom incompetence does not change that your staff treated my like **** nothing has changed Im still not happy I'm still not satisfied you can't just treat people badly and then fix the issue and think they gonna be satisfied and happy