At a loss for words

<p>I have been a client of vodacom for a few years. In those years I have struggled to get my invoices in a format that I could open. Today finally I got one in pdf, and saw the crazy amounts I am being charged. I think consulted my phone's balance functionality and seems that I still had lots of gig left. I then consulted the website which showed completely different balances to that of the invoice. I phoned vodacom to try determine what's going on on this account, and I was merely told that the amounts differ because my wifi number and phone number is not linked, and that it was my responsibility to link them... even though my wifi balance is displaying on thei website, and my phone balance is sent to me. There is NO WAY to determine what's going on on this account and no one seems to care to assist me. They just charge whatever they want and the client is just expected to pay... or spent hours trying to figure out what's going on with absolutely no luck. It is shocking that companies are still allowed to do this. I will be contacting the telecommunications ombudsman and I will make a case against them. This is **************** !!!</p>