At a loss for words.....

I have been in a contract dispute with Vodacom since July 2014, they advertised a pre paid data contract wich ended up being a open line contract (hidden in their general terms and conditions). On 29 April 2015 I phoned to ask for copies of the contracts in dispute. I was informed by the call centre that I need to phone *** which I did. Spoke to Clement who told me I would have the copies within 48 hours. I received a sms the following day asking me to fax various documents which I did immediately. On 5 May 2015 I phoned the *** number agian and was told after listening to my african dream for 20 minutes that I was at the wrong department (the same wrong department who assisted me last week). I phoned the customer care call centre and spoke to Lerato who informed me that I will only recieve my copies on 11 May 2015. Now I am not a mathematician but according to my calculations there is a lot more than 48 hours between 29 April and 11 May!!! Thank you Vodacom for disappointing me AGAIN at least you are consistent in that aspect. I seriously cannot wait to end my contract in October and get rid of you.