1 reviews | Active since May 2011
Astounding incompetence of Vodacom customer care and technical
<p>I have been a Vodacom customer since their starting days, On Saturday 8 April, when dialling 121 to retrieve my voicemail, suddenly, out of the blue, I am asked to type in a password. I have never had a password for voicemail and I don't want one. Since then, and 4 service tickets later, the problem is not fixed. What is very INFURIATING is that Vodacom technical simply close the ticket every time, saying the problem is resolved when it is not, without consulting with me at all. Additional to not communicating with me, there is the screaming incompetence in failing 100% to resolve this problem over a period of more than 2 weeks. I am so sick and tired of explaining this story to a different consultant every day, and none of them (except one) ever coming back to me.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom have redeemed themselves, at leasty somewhat. Two people called and messaged me today, and my problem has been solved. It is a pity it had to take over 2 weeks, and that all the many many people I spoke to in between all said different things. Internal communication and training might be in order. Thank you for enabling me to hear my voicemail again.
Vodacom have redeemed themselves, at leasty somewhat. Two people called and messaged me today, and my problem has been solved. It is a pity it had to take over 2 weeks, and that all the many many people I spoke to in between all said different things. Internal communication and training might be in order. Thank you for enabling me to hear my voicemail again.