Astonishing, What pathetic service

On the 04/04/16. I contacted the Upgrades Department to upgrade my contract. I was told that my account was moved to a 3D customer portfolio\an internal upgraded system for Vodacom staff\". I was pushed on to another<br> department and after 20min was assisted by a women who seemed to rush me off the call. I was told that the delivery of the device will take place within the next 4 days at the latest.<br> <br> After 13 Days, 38 phone calls,29 emails and 3 visits to the Vodacom Outlets i still have not received my device. Apparently the user was not too clued up on the new system and now my portfolio is locked and only an IT technician can resolve this. By WHEN????, I was not told. And to top it off my number has been barred from calling the contact center as apparently i have called too many times. So basically my 13 years as a contracted clients is of no value to this service provider. All i told each time i send a mail to them is :\" WE ARE WORKING ON IT \" It was imperative that i received that \"Tablet upgrade\" by the 14 of April as I require this for college but as evident i have not received it. So taking this route of highlighting my problem is the only way to get a resolution it seems"