Assistance with excessive data usage

<p>My bill ran over R9,000 because of apps or updates which I was not aware of. I contacted Vodacom and within a couple of days and even though it was a ligitamite bill, they credit my account with the excessive data charges, because I have been a client for long and I'm sure they could see my usual data usage.</p> <p> </p> <p>I appreciated it so much, because they treated me with understanding for my dilemma and not just according to hard and fast rules. They also went the extra mile by giving me some useful information about how to prevent this from happening again and offered me a solution by giving me the opportunity to migrate to a top-up option. I feel much more comfortable now with using data and very relieved about my account being normal again.</p> <p> </p> <p>Thank you very much Vodacom, your treatment of me as a long time client was very special.</p> <p> </p> <p>Regards,</p> <p>Tertia Smith</p>