SG
Shahira G
1 reviews | Active since Sept 2010
14 Nov 2019, 14:23
Assistance required from Vodacom for reimbur*****t
My mother has two cellphone contracts with Vodacom, when it was time for renewal she had asked Vodacom to please cancell both contracts. Till to date they continue to debit her account for cellphone contracts she no longer requires. She can not afford to pay for these contracts as she has retired in April 2019. We would really appreciate if Vodacom can please reimburse her for all the debit orders since the contract was not requested by her for renewal.
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Vodacom's replyOfficial
15 Nov 2019, 07:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Nov 2019, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Nov 2019, 15:49Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply20 Nov 2019, 15:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team