ASSISTANCE PLEASE VODACOM !

I am not happy with the Service i have received from Vodacom, totally uncalled for, this morning my Airtime Transfer VAS was finally activated, i asked for a limit increase as the Agent asked me if i wanted to Increase the limit and i gave her the amount which obviously is not an overboard limit, and would of been fair for my monthly usage to use on my wifes pre paid if the need was there, ibviously not abusing it, well, to my dismay once again the system resisted to increase the limit, the agent informed me, that she would have to log a request to the back office, the one without a key or any communication between clients and Vodacom staff. I was also given a number to call ********** to speak to the relevant department, when calling the number i get an AUTOMATED response to please enter my IVR CODE, what a hassle, not knowing Arthur from Marthar what this IVR CODE is, i revert back to customer service, tell them about this IVR CODE, none of the staff what this Code means, from there on i get sent from Pillar to Post, and no one seems to know what to do or why the system does not want to increase my limit, totally ridiculous, agents opt for service requests, so end is multiple service requests are performed for such a simple task, still no success, and no one SENIOR to talk to who actually exactly knows something, left in the dark, result..... no assistance exept for service requests that are logged, and told to wait 7 to 14 working days for feedback ? Does Vodacom wait patiently twiddelling fingers until we are ready to pay our bills ? Absolutely not ! On the set date we have to pay or else, services blocked, as simple as that. Please i have been in constant battle for weeks on end to try and solve my issues, can someone please assist me and settle these issues, and help to get my services active and working ? I am so fedup with all the excuses. PLEASE !! ???