CG
Colleen G

1 reviews | Active since Oct 2012

07 Feb 2021, 14:24

Assistance please

I am hoping that someone at Vodacom will read this message and assist me. I wanted to buy data for my daughter as a surprise and whilst scrolling through the voda app saw a 20gb special and pressed buy only to discover that had not looked at the top who to buy for I did not click for another cellphone number. This is the first time I have bought on the app for someone else so an expensive mistake.

My account has been debited with R525 which is fine but I want this data to be transferred to my daughter's cell number as I do not even use all the data on my phone each month and this was a genuine error and she does not have data on her vodacom contract.. I contacted Vodacom and was assisted by two very nice consultants who tried their best to get the data transferred to the other cell, but with no success.

I am devastated as this data will sit in my account until it expires in a month and my daughter will lose out and R525 wasted is something that I cannot afford.

Please can a kind person at Vodacom please try and see if this data can be transferred to my daughters cell, and this will be a once only - I have learnt my mistake and thank you in advance for your assistance. Thank you. Colleen

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Replies (1)
Vodacom
Vodacom's reply07 Feb 2021, 16:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team