1 reviews | Active since Oct 2012
Assistance please
I am hoping that someone at Vodacom will read this message and assist me. I wanted to buy data for my daughter as a surprise and whilst scrolling through the voda app saw a 20gb special and pressed buy only to discover that had not looked at the top who to buy for I did not click for another cellphone number. This is the first time I have bought on the app for someone else so an expensive mistake.
My account has been debited with R525 which is fine but I want this data to be transferred to my daughter's cell number as I do not even use all the data on my phone each month and this was a genuine error and she does not have data on her vodacom contract.. I contacted Vodacom and was assisted by two very nice consultants who tried their best to get the data transferred to the other cell, but with no success.
I am devastated as this data will sit in my account until it expires in a month and my daughter will lose out and R525 wasted is something that I cannot afford.
Please can a kind person at Vodacom please try and see if this data can be transferred to my daughters cell, and this will be a once only - I have learnt my mistake and thank you in advance for your assistance. Thank you. Colleen
