Assistance please!!

After months of debate, by contacting Hello Peter, Vodacom FINALLY corrected my acc. Now, struggling for weeks to settle the balance due, before setting up a new debit order.. Tried ALL the "Ways to pay" that Vodacom prints, NOTHING WORKS,. "TOBI" is useless, irrespective of what you click, it keeps replying .."sorry I can't help you", / only respond from emails are a reference number / Teller at FNB attempted FOUR times, kept rejecting it, CAPITEC lady tried to assist, tried SEVERAL times, keeps rejecting it. HOW THE HELL DO WE CONTACT VODACOM WITHOUT FRUSTRATION, Seems the ONLY way is through Hello Peter!!!