LV
Lina V
1 reviews | Active since Jul 2020
31 Mar 2025, 09:49
ASSISTANCE PLEASE!!!
Shocking service. Asked voda to remove primary contact from my account in 2020. They assured me they had. Yesterday trying to log a fault they asked me if I’m the person that we had removed feom the account????? Now being told to report to call centre which I was trying to do but was told by consultant they cant!!!!! As usual the PAYING CUSTOMER is in the middle getting no assistance from anyone!!!!!!!!
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Vodacom's replyOfficial
31 Mar 2025, 10:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Mar 2025, 10:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team