RD
Rasheqah D

1 reviews | Active since Sept 2016

02 May 2017, 13:17

Assistance please

<p>Hi there. Called vodacom 2 weeks ago to cancel my and my hubby's contract. They said they would call back to offer me a deal in order for me to keep my contract with them - no one called back. On Friday 28 April around 11am, I called again.. the gentleman on the other side said he has a deal for me so I told him to contact my hubby and then call me back - no one called. I called on saturday, no one answered. Called on sunday, they were not open. Now, I wanted to cancel my contract end of April so that I would not be billed in may but due to the *********** staff at vodacom who delivers on empty promises I now have to pay for an extra month. What can I do????? Right now I am a very disappointed client.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply02 May 2017, 13:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,