Assistance on reinstating cellphone

<p>Vodacom has no professional way in communicating with their customers, after I've made a payment (that double each month, although I'm on a top up contract) of almost R 3000 were I only get 1GB data and 100 free sms's were I could also not even send an sms for almost 4 months , I phoned them for confirming the payment that I have made to reinstate my cellphone line.</p> <p> </p> <p>The Lady over the phone can not even communicate to me after I've told her that I want to confirm payment that I've made after I gave her my ID number she didn't say anything were I responded "can you hear me?" and then she says to me its not my ID number and I don't have authority to my own cellphone account that I HAVE PAID !!!!! </p> <p>My account has been suspended for two days now because of 2 months payment for July and August that wasn't paid for on the 26 of June. </p> <p>And Vodacom just doesn't give a damn, as long as they get money they are happy, they don't need to keep their customers happy, although they are a customer service ??</p> <p> </p> <p>This is totaly useless , I'm fed up with vodacom and their pathetic service !</p> <p>Vodacom needs to up their game before it's to late, please could you get more qualified people with at least a matric certificate in your service.</p>