TM
Theo M

1 reviews | Active since Jan 2017

23 May 2022, 11:29

Assistance on an incorrect voice purchase.

Please assist, i usually buy R12 all network daily 60 minutes voice minutes. Today i came across one saying R59 for 30 days and i thought its a great deal. Only to find out that is 50 minutes once off and i thought its 50 minutes daily allocation for 30 days. I only used 5 minutes as i made a call before i saw the sms. Kindly assist by reversing this please, i bought something i thought was a great deal but actually not. I've been a loyal customer for around 20 years on this contract and would really appreciate your consideration on this mater. I also have Fibre contract with you. My number is ***.

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Replies (1)
Vodacom
Vodacom's reply23 May 2022, 12:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team