TM
Theo M
1 reviews | Active since Jan 2017
23 May 2022, 11:29
Assistance on an incorrect voice purchase.
Please assist, i usually buy R12 all network daily 60 minutes voice minutes. Today i came across one saying R59 for 30 days and i thought its a great deal. Only to find out that is 50 minutes once off and i thought its 50 minutes daily allocation for 30 days. I only used 5 minutes as i made a call before i saw the sms. Kindly assist by reversing this please, i bought something i thought was a great deal but actually not. I've been a loyal customer for around 20 years on this contract and would really appreciate your consideration on this mater. I also have Fibre contract with you. My number is ***.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
23 May 2022, 12:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 May 2022, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
