Asking for Itemised billing for 4 Months now

Good day I have tried to get Vodacom to send me a itemised billing now for the last 4 months and every time I phone them they tel my the call has been closed and are awaiting my copy of id doc. after I have told the twice now that I don't have access to a fax machine and I would e-mail it to them. I e-mail the doc. to documents@vodacom [URL Removed] and still have no response from them . This morning I made a call again and the lady that help me said again to me that they are waiting for my doc. but she can seen on the system that I told them I have emailed it to the.so all I want to say is very bad service from Vodacom