Ask inappropriate "security" questions

<p>I phoned into Vodacom to cancel my account, and was asked a highly inappropriate security question: do you own property. This is inappropriate for a couple reasons:</p> <p>1. Vodacom cannot know the answer to this, in fact I just sold my property so the correct answer was "no". Vodacom had no way of knowing the answer to the question. Which means it's a damn stupid question.</p> <p>2. Since Vodacom cannot know the answer, it's clearly NOT a security question, and is a marketing question being dressed up as security question, a clear violation of the Protection of Personal Information Act.</p> <p> </p> <p>Additionally, they also wanted to know WHERE I was emigrating to (the reason I was cancelling my account). Why is it Vodacom's business where I'm going to?</p> <p> </p> <p>The questions being asked are intrusive, add no value to security, and in fact are the kinds of things ********* would want to know, not a supposedly reputable company.</p>