1 reviews | Active since Nov 2016

22 May 2017, 23:28

Ashamed to be with Vodacom !!!

<p>Well I paid my vodacom account on the 3rd of March 2017 but vodacom suspended my line for not receiving payment . I then submitted proof of payment twice via email but that did not work. I called vodacom again and was asked to fax proof of payment which I went out of my way to do. Suddenly my account was unlocked but then after a few days later my line gets suspended again. Ive been terribly inconvenienced by a well known service provider and only recieved an apology by a consultant who on that day says the vodacom system is freezing making me wait even further and that he will call me back the next day but didnt honor his promise. I also lost data that expired without me using it , couldnt connect with family and friends because apparently my payment was not reflecting on vodacoms system??? Lame indeed , oh and vodacom hasnt compensated me in any way simply because they dont care. I guess they generated enough money from us South Africans. Anyone else that wants to leave vodacom? I mean they are lacking compared to mobile operators over seas and the cost of data here is ridiculously exhorbitant. Thanks for reading my post :)</p>

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Replies (1)
Vodacom
Vodacom's reply23 May 2017, 06:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team