TN
Tsakani N

1 reviews | Active since Feb 2017

26 Jul 2017, 12:04

ASHAMED OF VODACOM

<p>I just received a call from Vodacom number ********** and i was speaking to Ledile Mosupye. The lay told me that i have a contract with Vodacom and i am owing an amount of more that a thousand rand. This is a veri big suprise to me.</p> <p>Early 2017 I have been trying to get a data contract with vodacom. Sim card was delivered to my address. Due to misscomunication between me and the sales person, i had to return the package before i even used it. money was deducted in my account and till today Vodacom promised to refund me but nothing happened. Aubrey Mogale ( ********** ) from Vodacom promissed to contact me to solve the problem further and get the package that i want but Till today I am stil waiting.</p> <p>May someone please help me to remove my name in Vodacom dept books that I dont know of. I do not owe Vodacom any cent, In stead Vodacom owe me a refund of money deducted without service rendered.</p> <p> </p> <p>THIS IS A BIG DISGRACE.</p>

0
Replies (2)
Vodacom
Vodacom's reply26 Jul 2017, 13:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

TN
Tsakani N's update14 Aug 2017, 08:59
Reviewer Update

Good day

Refering to my concern above, i did not get help till today.

Can someone help me urgently.