LL
Laura L
1 reviews | Active since Dec 2021
14 Dec 2024, 16:24
ASAP RELEASE ME FROM THIS CONTRACT - PAYING FOR NOTHING!
I WANT TO CANCEL MY CONTRACT NOW!!! I AM PAYING FOR CONNCTIVITY AND DATA EVERY MONTH AND NOW I CAN NOT GET SIGNAL !? I WORK FROM HOME REMOTELY - ZOOM MEETINGS, CRM's, PHONECALLS, EVERYTHING I DO IS ONLINE!!!!! THEY NOT RESPOND! WHEN I CALL IN THEY TELL IT'S WITH TECHNICAL - I'M STILL WAITING FOR A CALL FROM THEM !!! THEY WILL CUT ME OFF IF I DON'T PAY BUT I CAN'S CANCEL A CONTRACT FOR NOT GETTING WHAT I PAID FOR!?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Dec 2024, 10:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Dec 2024, 10:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
LL
Laura L's updateReviewer Update
21 Dec 2024, 13:22Thank you for the call - I am making no comment until I actually see something in writing (IF anyone can reach me) I do have my one phone acting as a modem on my kitchen window sill to get a little reception - so hope fully this can be resolved - I promise to up date as soon as something happens - I will not be swept under the carpet !
LL
Laura L's update21 Dec 2024, 13:22
Reviewer Update
Thank you for the call - I am making no comment until I actually see something in writing (IF anyone can reach me) I do have my one phone acting as a modem on my kitchen window sill to get a little reception - so hope fully this can be resolved - I promise to up date as soon as something happens - I will not be swept under the carpet !