As usual, what a poor show and no resolution.

After being with Vodacom for more than a decade due to ridiculously poor service from the retentions department. I was promised a deal match to what Telkom have on offer.....after 4 days, I get an offer that's a total of R3600 more expensive. When I asked the call center agent if I can complain to a manager, he put the phone down in my ear. ABSOLUTELY DISGRACEFUL! I called back and a lady by the name of Chantel then said she'll rather try to help me. She then informed me that they cannot do a deal match due to there being no stock and she'll call me back. She was very helpful, but this shows that the other gentleman was not doing a deal match and was pulling a fast one. AGAIN, DISGRACEFUL. And now I'm sitting without an upgrade hoping that there will be stock, and that the telkom deal is still there to do a deal match on, as I was advised that if its not there, then chances are I won't get a deal match. Lovely vodacom.......