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cP
charles P

1 reviews | Active since Aug 2018

03 Mar 2021, 15:54

AS USUAL NO SERVICE

is there anyone working at vodacom customer care or vodacom e school. i have now tried for 2 weeks to link my daughter to my email for consent for under 18's as per e schools new rules. all its say is the account is already linked and waiting for ****ection acceptance from Nkomi ( last 2 weeks) i called customer care today and was told by Zakiti she will get in touch with e school and resolve and will call me before EOB , well she did call but guess what issue still the same and now I must wait 3 days for someone from e school to call me as they have a backlog when asked can I not phone them oh no they dont deal with clients telephonically only via an email address that to me seems as though it a ghost email address as no one answers the e school email

0
Replies (4)
Vodacom
Vodacom's reply04 Mar 2021, 07:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
cP
charles P's update05 Mar 2021, 07:44
Reviewer Update
I suppose ill get a whole next year as no one has called me
cP
charles P's update08 Mar 2021, 12:01
Reviewer Update
so I finally get called and get told that my query cannot be resolved as the matter needs to be escalated to e school ( so why write a whole paragraph with my first complaint ) how is it possible that no one knows who to contact for e school is it not a product of vodacom
cP
charles P's update09 Mar 2021, 08:11
Reviewer Update
how was this resolved as no contact link from Lance amazing how you offer a product but have no clue about the product or who is responsible for the product how can you tell me it is a 3rd party , who is the 3rd party and how do I contact them why offer a product and use your name brand to promote it but it is not your product as Lance said is that the way vodacom does business and the client then suffers in the end with no joy as no positive outcome was achieved very disappointed in Vodacom will advise all my contacts about the lack of responsibilty from vodacoms side.