1 reviews | Active since Sept 2016
<p>I need to start by saying I have never had to del with Vodacom over anything that actually went smoothly. There is always some problem and when you try to phone them they try everything humanly possible to prefvent you speaking to someone.</p> <p>I tried to query online why my data billl was so high but couldn't it showed I had itemised billing for a rate per month and right below that itemised billing for free but I couldn't select that with no explanation as to why and then the OTP was sent to one of my other numbers that I have for my wife. I then received an SMS stating my data is depleted so I tried to buy more but was told that I couldn't add it to my bill because I am not the owner (even though I am). I then tried to log a call me back and I received an SMS stating that didn't work either I have to try again.</p> <p>Nothing you do works as it should, it's time for me to start moving all my accounts.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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