As I wait

<p>It's with a very heavy heart that I right this review. I've been a very loyal customer to vodacome since my early teens a few moths ago I got my first contract phone from them and it was great everything happened so quickly and smoothly about 8 weeks ago I decided to take my second contract and there service I received was horrible. it took me about a month to complete the application. everytime we were supposed to complete the application something went wrong with the system which ment every time I call it had to start from the beginning. I finialy managed to finish the application every was approved and good to go and receiving the device took another week and a couple of follow up call from me. Now I'm sitting with a phone that doesn't work I've called the activations department the whole of last week trying to get the sim card activated. each time I'm told to wait 24 hours. The last time I called I got to frustrated because the agent even put me on mute while talking to her. She said the matter was escalated to the supervisor and will be resolved 24 hours. she also said I will receive a sms on my primary device notifying me of the activation and till today nothing. I'm out of my wits end with this because I got the phone as a birthday present for my mom and she can't even use it. I'm so disappointed with Vodacom and the service I received over the past 2 months. This is my last resort I hope my issue will be taken into consideration this time.</p> <p> </p> <p>Highly disappointed </p>