As expected.. No response.

As expected, no response from Vodacom. Just a private reply button and radio silence — a convenient way to avoid public accountability. Vodacom continues to charge subscribers premium prices while delivering a consistently sub-standard service. What makes this worse is not only the poor network reliability, but the complete lack of decency to respond publicly to a legitimate HelloPeter review highlighting these failures. The default excuse is always the same: “No one else has reported a problem.” This is simply dishonest. The issues are openly discussed and repeatedly reported across multiple local WhatsApp groups and community forums. Vodacom’s refusal to acknowledge this does not mean the problem doesn’t exist — it just highlights how disconnected the company has become from its customers. The reality is becoming obvious to millions of South Africans: for the price we pay, cellular service in this country is increasingly a joke. And as for being part of the “service industry” — Vodacom wouldn’t know how to spell it. From a useless switchboard system, to AI assistants that can’t resolve even basic issues, down to infrastructure that appears poorly maintained and inadequately secured — the entire customer experience reflects a company that has stopped caring once the debit order goes through. Vodacom has mastered one thing only: billing reliably, regardless of whether the service works or not. Accountability, transparency, and basic customer respect are clearly optional.