JL
Jacques L

1 reviews | Active since Feb 2012

03 Jan 2023, 20:06

As bad as it gets.

I have 4 Vodacom contracts (3 cellular and one wifi) Over the last few months data reception has been non existent to poor. I have asked for assistance, begged for assistance and requested cancellation of the contracts on the grounds that I am paying for services that Vodacom cannot deliver. Instead of assisting, Vodacom chooses to beat around the bush, waste my time by having me run through all kinds of sollutions (that don't work) and having me repeat the processes time and time again. (the definition of insanity) To top it off they flat out ignore some of my questions. I cannot believe I have been with Vodacom for 2 decades only to be treated like this. It is theft to take money of customers without bothering to honour your end of the transaction. What a mess.

0
Replies (2)
Vodacom
Vodacom's reply04 Jan 2023, 08:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
JL
Jacques L's update08 Jan 2023, 21:46
Reviewer Update
I have not received a phone call.
All my vodacom data connections are still horrible, including my company phone and company data ****le. Absolutely disgraceful service.
You are not delivering, but still taking my money....some would call that theft.