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Rudi B

1 reviews | Active since Sept 2016

06 Oct 2020, 10:34

As always with Vodacom nothing works

As always nothing works as it should on Vodacom, I upgraded one of my lines this year and the Online system didn't work another one of my numbers is up for an upgrade and the Online system doesn't work. Apparently I am still on their old system and I asked to be moved and it's still not done. They put my wife as the main contract owner and I asked repeatedly for the last four years for this to be changed and still not done. Every interaction with Vodacom is painful and nothing gets done.

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Replies (3)
Vodacom
Vodacom's reply06 Oct 2020, 11:09
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RB
Rudi B's update12 Oct 2020, 08:41
Reviewer Update
You read my complaints about not being able to upgrade, someone phones me eventually telling me the exact same thing. Nothing has been resolved.
RB
Rudi B's update25 Nov 2020, 12:00
Reviewer Update
Eventually I phoned your upgrade and was told someone would phone me back in 24 hours that was a week ago. You have the audacity to reply above stating my query is resolved. The only thing that's resolved is that Vodacom can kiss my business goodbye. Let me also assist you in your normal response:
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team