RM
Renay M

1 reviews | Active since Oct 2014

17 Oct 2016, 10:42

As always...the only way to get assistance from Vodacom!

<p>All I need to do is change the name of my account to my married name but it seems no one in Vodacom can help me so I am just being transfered from one agent to the next. I expected it to happen as this is the regular type of service you recieve.</p> <p> </p> <p>I think its time to cancel as I wont be upgrading and go to a provider that knows how to take ownership of a customers query!</p>

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Replies (1)
Vodacom
Vodacom's reply17 Oct 2016, 10:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team