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fumani M
1 reviews | Active since Jul 2016
13 Oct 2022, 12:29
As always terrible service from Vodacom
Dear Vodacom,
It seems your call Center team can not take simple instructions. I have requested that two of the Wi-Fi routers sent in error to me be cancelled and collected. To my surprise I’m still being billed for this. I have this instructions over 3 months ago. I have only had bad service from Vodacom and you guys take advantage of the fact that you have a lot of subscribers and really don’t care about customer service. I need this resolved ASAP
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Vodacom's replyOfficial
13 Oct 2022, 13:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Oct 2022, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team