1 reviews | Active since Sept 2016
As always nothing is done right
<p>I recently upgraded one of my contracts and was sent the tablet but the wrong SIM card, the ironic part is 5 months ago I ordered the same tablet on one of my other contracts and then they also sent me the wrong SIM card so in 5 months Vodacom has learned nothing. I then complained about it a couple of weeks ago on this Website and was contacted via email from Rudi-Jo asking me to confirm when I receive the correct SIM card on 12 July, I have now on two occasions filled in the form asking to be contacted and no one has phoned me. I then responded to Rudi-Jo via email on 14 July and 19 July that no one is coming back to me. Still nothing as always Vodacom lets you down, now we'll see wen you invoice me for this time that I could not use and then ***** back data I paid for.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
