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Dreydre H

1 reviews | Active since Jan 2016

31 Mar 2020, 13:10

as above

Good day I wonder if there is anybody that can help me with Vodacom re my relocation of fibre.I have send the relocation form on the 28 February 2020 and have phoned and spoke to numerous people and up to date I have not had any reply regarding this.I have a daughter in Matric and she needs to get her homework from the internet and that I dont have at the moment and it has cost me more than a thousand rand on data. Ihave spoken to Rishaad,Sheriska,Nicole that is a manager at Vodacom fibre,Rene,Ghozama.All of these people promised to come back to me and nobody has at yet come back to me. The reference nr for my relocation with Vodacom is SR ***.I urgently need help with this because my daughter is unable to do her homework without internet and the data is costing me a fortune.At the moment I am on the line with Ghoama and have been holding on for 23 minutes. Please this is urgent. Thanks Mariette Heevers ***

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Replies (3)
DH
Dreydre H's update31 Mar 2020, 13:55
Reviewer Update
I am at the momennt been on the line with Ghozama for 30 minutes and line was automaticly disconnected because of lenght of holding on and now I am on hold again with Sophia for also 40 minutes trying to put me through to Lebogang that was assigned to my relocation.As I am typing I am still on hold to speak to Lebogang.
Vodacom
Vodacom's reply31 Mar 2020, 15:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DH
Dreydre H's update04 Apr 2020, 11:00
Reviewer Update
Just to continue on above complaint.I am not much futher router are installed but still not working.The technicion Jared that came to install Vodacom router said the technicions are working on settings and it will work in an hour.It was installed yesterday 3/04/20 at 11'00 and it is still at this moment on 4/4/20 not working.
Phoned Vodacom fibre and spoke to Chantell and Xoli and they said they phone my son that is at home and tell him what to do but they not doing it.
I am do tired og having fights with them.I also spoke to Imraam thats a manager anx he ssid he will sirt it out.Hd got them to come and install and he said I can phone him anytime if I have a problem but since 2 days ago he does nog answer his phone.
I am fedup with them can somebody please help or advice?
Thanks
Mariette