as above

On 3 January 2023 I contacted Vodacom Cancellations on *** to cancel my existing contract due to expire at the end of February 2023. I was informed by the lady who took my call that the last debit order would be at the end of February 2023. On 2 March I noticed that this contract has not been cancelled. I AGAIN phoned Cancellations and the woman that answered the call was extremely rude telling me that the no. does not belong to me and said to phone the billing department. I phoned Billing and gave the exact details that I gave to this unmannered woman at cancellations and the lady tried assisting but said I have to contact Cancellations. Another call (and 1 hour later!!!!!!) I spoke to Mvelo who informed me that the contract was not cancelled instead the lady that I spoke to on 3/1/23 cancelled A CANCELLED CONTRACT OF A YEAR AGO!!!!! How ***********. Mvelo assured me that the matter will be escalated and I will receive feedback with 48 hours. Needless to say, NO FEEDBACK!!!!!!! This is totally unacceptable and I WILL NOT be held liable for Vodacom’s incompetency. Should this matter not be resolved IMMEDIATELY, I will report this to ICASA! As Vodacom’s robot informs you ALL CALLS ARE BEING RECORDED!!!!!!!!!!!!!!!!!!! I suggest you go listen to the recordings AND REVERT BACK IMMEDIATELY. ICASA will be contacted on 8/3/23!! ON 8 JUNE 2023 THIS UGLY SNAKE COMES BACK!!! I RECEIVE AN SMS FROM VVM DEBT COLLECTIONS ADVISING THAT THERE IS R538.26 OUTSTANDING ON THIS ACCOUNT. AFTER ALL OF THE ABOVE AND A CALL FROM A LINE MANAGER ADVISING THAT THE CONTRACT IS CANCELLED AND NO FURTHER COSTS WILL BE DEBITED. BY THE WAY, THE NO. WAS MIGRAGTED TO PREPAID ON THE SAME DAY. WHAT UTTER INCOMPETENCE!!!!!!!!!!!!!!!!!!!!!!!!!! VODACOM BETTER SORT THIS MESS OUT BEFORE I AGAIN REPORT THIS TO ICASA!!!!!!!!!!!!!!!!!!!!