CG
Craig G

1 reviews | Active since Jan 2020

21 Oct 2023, 07:19

******* ARTISTS

I made inquiries about cancelling my LTE contract with Vodacom early. I was sent a quotation as to what I must pay up to have the contract cancelled. To cancel my contract I have to pay the outstanding period (14 months) in full, at the full rate and not the discounted rate as signed on the contact, plus pay any outstanding fees ( fair enough as the account is paid for at the end of the month only) with a 25% discount, which means that I still have to pay 75% of the contract at the full rate. (Costing almost double to what I would pay completing the 2 year contract) This is forcing one to stay with Vodacom for the full term of the contract, so as to not throw money away. Wasn't Vodacom just recently fined R1million for "*********" contract cancellations. by the NCC. Looks Like Vodacom is not going to do anything about it and keep ripping customers off

0
Replies (1)
Vodacom
Vodacom's reply21 Oct 2023, 11:15
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team